QUALITY MANAGEMENT IN HEALTH: PRE- AND POST-HOSPITAL CARE SERVICES

Abstract

In the last decade, hospital units have started to have a new vision of the market, seeking, through the quality of health management, to meet aspects such as patient safety and quality of care. The main objective of this article is to demonstrate, through a systematic review of seven articles, the advantages that good quality management in health in the hospital environment brings to the patient, the medical team, and the entity, generating more quality in health, care, prevention of adverse events, better training of the medical team and lower cost to hospitals. The results were analyzed by comparing the articles and procedures used in the Systematic Review. It is concluded that there is an urgent reflection on the role of managers in hospital units. The culture of health management can and should be applied in all hospital models and its application brings numerous benefits that still need better studies to be measured.