THE VOICE OF THE EMPLOYEE AS A STRATEGY IN HUMAN RESOURCES MANAGEMENT: A STUDY ON UPWARD FEEDBACK

Abstract

Feedback is a very important tool in communication, with the purpose of leading the employee to fulfill his mission, as it allows his route to be recalculated, if necessary. It usually occurs from top to bottom: the manager offers the feedback to the employee. Understanding that the employee is an essential asset to the organization, his or her opinion must also be taken into consideration. Therefore, it is necessary that the employee's voice is heard, bringing meaning and important contribution to the organization. For this, the view of several authors is presented in this study, which characterizes a bibliographic and exploratory research, focusing mainly on describing how communication can be strategic, as well as the use of upward feedback (from the employee to the manager) that, linked to performance evaluation, can be beneficial for the application of active listening in the organization. Therefore, listening to the employee can be a strategic tool, because his perception and his interactions in the daily activities can favor the climate, in a unique way, in the organizational environment, besides being a possible agent of innovation.